Refund policy

We want you to love your Valoraa piece. If something isn't right, this policy explains what we can do.

Damaged, defective or wrong item

If your order arrives damaged, defective, or isn't what you ordered, email us at valoraabead@gmail.com within [7] days of delivery. Please include your order number and clear photos of the item and its packaging. Once we've reviewed it, we'll offer a replacement or a full refund.

Returns for other reasons

[Returns for a change of mind are / are not accepted.] If accepted: the item must be unworn, in its original condition and packaging, and the request must reach us within [7] days of delivery. Return shipping for change-of-mind returns is paid by [the customer].

Items we can't accept back

Items that have been worn, altered or damaged after delivery
Items returned without contacting us first
Sale items, unless they arrived damaged, defective or wrong [confirm]

How refunds are paid

Approved refunds go back to your original payment method within [5–7] business days of our approval. For cash on delivery orders [if COD is offered], we refund to your bank account or UPI ID, which we'll ask you for by email. Your bank may take a few extra days to show the refund.

Cancellations

You can cancel an order before it ships by emailing us with your order number. Once an order has shipped, it can't be cancelled, but the return terms above apply.